Privacy Policy

Effective Date: July 22, 2026

At SoulPortraits ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

Information We Collect

When you use our website, we may collect the following information:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely by third-party payment providers)
• Photos and other files you upload for personalization
• IP address
• Device and browser information
• Cookies and usage data
• Purchase history

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Create personalized products
• Communicate with you regarding your order
• Provide customer support
• Improve our website and services
• Detect and prevent fraud
• Comply with legal obligations
• Send marketing communications if you have chosen to receive them

Personalized Content

When you upload photos or other content to create a personalized product, you confirm that you own the rights to that content or have permission to use it.

Your uploaded files are used solely to produce your order and provide related customer support.

Payment Information

All payments are processed securely through trusted third-party payment providers. SoulPortraits does not store your complete credit card or payment information.

Sharing Your Information

We may share your information with trusted third parties only when necessary to provide our services, including:

• Payment processors
• Shipping carriers
• Manufacturing partners
• Website analytics providers
• Marketing service providers
• Fraud prevention services

We never sell your personal information.

Cookies

Our website uses cookies and similar technologies to:

• Remember your preferences
• Improve website functionality
• Analyze website traffic
• Measure advertising performance
• Provide a better shopping experience

You may disable cookies through your browser settings, although some features of the website may not function properly.

Data Security

We use commercially reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

• Complete your order
• Provide customer support
• Comply with legal requirements
• Resolve disputes
• Enforce our agreements

Your Rights

Depending on your location, you may have the right to:

• Request access to your personal information
• Correct inaccurate information
• Request deletion of your personal information
• Withdraw consent where applicable
• Request a copy of your personal data

To exercise these rights, please contact us.

Children's Privacy

Our website is not intended for children under 13 years of age.

We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will become effective immediately upon posting the updated version on our website.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us.

SoulPortraits

Email: support@soulportraits.com